Our products are only delivered to US, other markets are temporarily not delivered. There is no minimum purchase requirement for the product, and all regions in US enjoy the free shipping policy.
Once the order is shipped, you can check the tracking information on the carrier’s website. Sometimes, the tracking information does not show the order is shipped. But as long as the order has the tracking number, you can assume the carrier has the order and it is on the way. And try checking the tracking information 48 hours later for an update.
Each carrier operates differently. But many carriers run shipments to certain locations only on specified days and times. This is common for remote areas. In cases like this, orders may be held at a hub or terminal until there is enough volume to run a route to that location or area.
If our goods are parcels that can be delivered by express, it is delivered by FEDEX / UPS or CEVA; if the size of the goods cannot be delivered by express, it is delivered by truck. Order processing time is 1-3 working days,the delivery time is 6-12 working days, in remote areas, the delivery time will be delayed.
For LTL orders, you can request a call before delivery or set an appointment. We typically add this free of charge to all orders. However, to ensure this is added, please notate it in your online order or specify it to customer service representative. These appointments are usually set for a 4-hour window from Monday-Friday 8am-5pm.
Please note, make sure to include accurate contact information for your order, especially for LTL shipments. The customer is responsible for any and all fees incurred from deliveries or missed deliveries including, but not limited to, redelivery fees, storage fees, etc. We will attempt to hold the order at a carrier terminal for up to 3 days before returning the order to Order Attachments. Any fees incurred will be assessed to the customer during re-delivery or the refund process. And please be notified that we cannot ship to a different destination than the one provided when the order is placed to prevent fraud.
When the shipment arrives, please check for any damage or missing items right away. If the damage is unacceptable, please refuse the delivery and ask the carrier to send the shipment back. If the damage is acceptable, please notate any problems on the delivery receipt when applicable. And keep a copy of the delivery receipt for you records. If the problem is not notated on the delivery receipt, we cannot guarantee any compensation for damaged or missing items. By signing the delivery receipt, the signer is stating that they have received the shipment in acceptable condition. If you find out there are missing items or the product is damaged after you receive the shipment, you must report damage or missing items to Order Attachments in 5 business days after receiving. In all cases, please take a picture or video showing the damage and send to Landy Manufacturing RMA specialist. Once the damage is confirmed, we will send you the replacement. After this 5-day period, Landy Manufacturing will not be responsible for any reported shipping damages or missing items.
The last thing to remember is to keep all the original packing materials and all accessories, components/parts, and documentation in case you need to return the product back to us. It is your responsibility to re-box, re-crate, re-palletize, re-strap, or re-wrap the shipment and get it ready for carrier to pick up.
Tax Explanation:
The price of our products includes customs duties, and the duties incurred by the products are paid by us.
If you have any questions, please contact us email: [email protected].